1. Introduction
This Privacy Policy explains how ProConnect UAE collects, uses, stores, shares, and protects information when users access our website, mobile application, and related services.
ProConnect UAE is a B2B marketplace and quotation exchange platform designed to connect MEP companies, contractors, subcontractors, suppliers, service providers, job applicants, and customers.
2. Platform Covered by This Policy
This Privacy Policy applies to:
- ProConnect UAE website
- ProConnect UAE Android mobile application
- Company dashboard and user dashboard
- Project enquiry, RFQ, quotation, material requirement, job posting, and job application features
- Any related services, forms, notifications, or communication features provided by ProConnect UAE
3. Information We Collect
We may collect the following types of information depending on how you use the platform.
3.1 Account and Profile Information
- Name
- Email address
- Mobile number
- Password or login credentials
- Company name
- Company trade details
- Company address
- Business category and services
- User type, such as company, individual, customer, or administrator
3.2 Business and Lead Information
- Project enquiry details
- RFQ and quotation details
- Material requirement details
- Product or used item listing details
- Pricing, availability, and service information submitted by companies
- Messages, enquiries, interest submissions, and lead activity
3.3 Job and Applicant Information
- Job applications
- CV or resume files
- Work experience details
- Applicant contact information
- Uploaded supporting documents
3.4 Uploaded Files and Media
Users may upload files and media related to their requirements or profile, including:
- Drawings
- BOQ files
- Specifications
- Quotation documents
- Images
- CV files
- Other project or business documents
3.5 Device and Technical Information
When using the mobile app or website, we may collect technical information such as:
- Device ID or app-specific identifier
- Browser type
- Operating system
- IP address
- Login session information
- Notification token, if push notifications are enabled
- App usage activity required for security and functionality
4. How We Use Your Information
We use collected information for the following purposes:
- To create and manage user accounts
- To verify and approve company registrations
- To display company profiles and service listings
- To process project enquiries, RFQs, quotations, and business leads
- To allow customers and companies to communicate regarding requirements
- To process job applications and CV submissions
- To send email, app, or WhatsApp-related notifications where applicable
- To provide customer support
- To improve platform performance, security, and user experience
- To prevent fraud, misuse, spam, or unauthorized access
- To comply with legal, regulatory, or business obligations
5. Information Sharing
ProConnect UAE is a business connection and lead-generation platform. Certain information submitted by users may be shared with relevant parties inside the platform to provide the service.
| Information Type | May Be Shared With | Purpose |
|---|---|---|
| Company profile details | Customers, companies, platform users | To display business services and enable enquiries |
| Project enquiries and RFQs | Relevant MEP companies and service providers | To receive quotations and business responses |
| Quotation details | Request owners, customers, or relevant companies | To compare and manage quotations |
| Material requirements | Suppliers, companies, and interested users | To generate supplier responses and leads |
| CV and job application details | Relevant employers or job posting companies | To process job applications |
We do not sell personal information to third parties. However, information may be shared when required for platform functionality, business communication, legal compliance, security, or service operation.
6. Third-Party Services
We may use third-party tools and service providers to operate, secure, or improve the platform. These may include:
- Hosting providers
- Email delivery services
- SMS or WhatsApp communication providers
- Push notification services
- Analytics or crash reporting tools, if enabled in the mobile app
- Payment service providers, if paid services are introduced
These service providers may process limited information only as required to provide their services to ProConnect UAE.
7. Cookies and Session Data
Our website and mobile app may use cookies, sessions, local storage, or similar technologies to keep users logged in, remember preferences, improve functionality, prevent misuse, and maintain security.
You may disable cookies through your browser settings, but some parts of the platform may not work properly.
8. Mobile App Permissions
The ProConnect UAE Android app may request certain permissions depending on available features.
| Permission | Purpose |
|---|---|
| Internet access | To connect the app with ProConnect UAE services |
| Notifications | To send updates about enquiries, quotations, jobs, materials, and account activity |
| Camera or media access | Only if the user uploads images, files, CVs, drawings, or project documents |
| File access | To allow users to upload documents required for projects, jobs, quotations, or company profile |
9. Data Security
We use reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
- HTTPS-secured communication
- Login authentication
- Role-based access control
- Admin review and approval features
- Server-side validation
- Secure storage practices where applicable
However, no online system can be guaranteed to be completely secure. Users are responsible for keeping their login details confidential.
10. Data Retention
We retain user information for as long as necessary to provide our services, manage accounts, maintain business records, comply with legal obligations, resolve disputes, prevent misuse, and improve platform functionality.
Some business records, quotations, enquiries, project logs, or communication records may be retained where required for operational, legal, security, or dispute-resolution purposes.
11. Account Deletion and Data Deletion
Users may request deletion of their account and associated personal data.
To request account deletion, users can visit:
https://proconnect-uae.com/delete-account.php
Users may also contact us by email using the contact details provided below.
After receiving a verified deletion request, we will delete or anonymize personal account information where possible. Some information may be retained if required for legal, accounting, security, fraud prevention, dispute resolution, or legitimate business record purposes.
12. User Rights
Depending on applicable law, users may request:
- Access to personal information held by ProConnect UAE
- Correction of incorrect information
- Deletion of account or personal data
- Withdrawal of consent where applicable
- Restriction of certain processing activities
- Clarification about how their data is used
Requests can be submitted using the contact details provided in this Privacy Policy.
13. Public and Shared Content
Some information submitted to ProConnect UAE may be visible to other users, customers, companies, or administrators. This may include company profiles, service categories, project enquiries, material requirements, job posts, product listings, used item listings, and quotation-related activity.
Users should avoid uploading confidential or sensitive documents unless necessary for the intended business purpose.
14. Children’s Privacy
ProConnect UAE is intended for business users, companies, contractors, suppliers, customers, and job applicants. It is not designed for children.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
15. International Data Processing
ProConnect UAE may process and store information on servers or systems located in different countries depending on hosting, service provider, and operational requirements.
By using the platform, users understand that their information may be processed outside their country of residence where necessary to provide the service.
16. Communication and Notifications
We may contact users through email, phone, app notification, SMS, or WhatsApp-related communication for:
- Account registration and verification
- Project enquiry updates
- RFQ and quotation updates
- Material requirement responses
- Job application updates
- Company approval or account status updates
- Important platform announcements
- Support and service communication
Users may contact us if they wish to stop receiving non-essential communications.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Continued use of ProConnect UAE after changes are posted means that users accept the updated Privacy Policy.
18. Contact Us
ProConnect UAE
Website: https://proconnect-uae.com
Email: info@proconnect-uae.com
Account deletion: https://proconnect-uae.com/delete-account.php